1.    Introduction

Panasonic Life Solutions India Private Limited (“we”, “us”, “our” or “PLSIND”) values your privacy and is committed to safeguarding personal information relating to you (“you”, “your” or “User”). Personal Data refers to information about you that can identify you, such as your name, email address, or phone number (“Personal Data”). This Privacy Policy explains what Personal Data we process, why we process it, how we use it, with whom we share your Personal Data, and your rights regarding your Personal Data. It describes how we handle your Personal Data when you interact with us through our website, mobile applications, third-party platforms, surveys, or other means, in your capacity as a consumer, business customer, business partner, supplier, job applicant, website visitor, or other person in a business relationship with us.

This Privacy Policy should be read along with our Terms and Conditions, any separate product or service agreements, and any privacy notices provided when your Personal Data is collected. If there is a conflict between this Privacy Policy and a specific privacy notice, the terms of the specific privacy notice will prevail.

If you provide Personal Data or other information about someone other than yourself, or on behalf of an entity, organization, or body corporate, you confirm that you have the legal right, including consent where necessary, to provide the information for the specified purpose.  

This Privacy Policy does not apply to our affiliates or partners, each of whom may have their own privacy policies. In situations where you interact with such partners, we strongly encourage you to review the applicable privacy policy for that particular site, service, or interaction.

2.    What data do we process and why?

We process your data when you interact with us through our website, mobile applications, through our customer call centres, or through surveys, advertisements, promotional campaigns, hosted on our platforms or third party platforms. The data that we process depends on the activity and the purposes for which the data is used. Here is an activity-wise description:

2.1.     When you enquire about our products and services as a retail consumer

When you inquire about our products and services, request a demo, or seek a consultation through our dedicated web forms, by contacting our customer support representatives via email, voice calls, or other communication channels, we process your Personal Data, which includes:

• Contact details such as your full name, email address, and mobile number to identify you and communicate with you;
• Details such as your city and state to connect you with the appropriate representatives; 
• Your requirements, including information related to the products or services requested; 
• Records of our interactions, including call recordings where legally permitted;
• Any other details necessary to respond to your inquiry.

We process your Personal Data for the following purposes:

• Verifying your identity and managing our relationship with you;
• Responding to your requests, inquiries, and send administrative messages about service changes or new features;
• Contacting you via email, SMS or text message, phone, or social media (e.g., WhatsApp) regarding your interest in our products or services;
• Providing you with information and sending marketing communications about other products and services we believe may interest you; 
• Gathering feedback on our products and services, and administering marketing communication and surveys;
• Improving our products and services to provide you and others with a better experience; 
• Maintaining and protecting the security of our products, services, and websites, while preventing and detecting security threats, fraud, or other criminal or malicious activities;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our terms and protecting our business and platforms.

2.2.     When you enquire about us as a business customer 

When you inquire about our products and services as a prospective or current dealer, enterprise customer, exporter, partner, or media/PR representative, through our business inquiry form or customer support channels provided on our website. To respond to such business inquiries, we may process your Personal Data, including:

• Contact information, such as full name of the authorised representative of the business partner, business email, business address, business phone number, location data (city, state and country);
• Your preferences related to the products or services you are interested in; 
• Personal Data shared during interactions with our representatives, including call recordings where legally permitted.

We may process your Personal Data for the following purposes:

• Verifying your identity and managing our contractual or business relationship with you; 
• Responding to your requests and inquiries, and sending you transactional communications;
• Contacting you via email, SMS or text message, phone, or social media (e.g., WhatsApp) and providing you the requested products and services, such as technical support; 
• Gathering feedback on our products and services, and administering marketing communications and surveys;
• Improving our products and services to provide you and others with a better experience; 
• Maintaining and protecting the security of our products, services, and websites, while preventing and detecting security threats, fraud, or other criminal or malicious activities;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.

2.3.     When you contact us to raise a grievance or complaint 

We may process your Personal Data when you raise a grievance or complaint in relation to our products and services, by filling out the web form, contacting our customer support channels via email or phone call or if you contact us by other means. This includes:

• Contact details such as your full name, email address, and mobile number for identification and communication;
• Information you provide relating to the grievance or complaint, which may include personal data;
•  Any other information necessary to deal with your grievance or complaint, including call recordings where legally permitted for internal training, quality assurance, and administration purposes.

We process your Personal Data for following purposes:

• Verifying your identity and resolving your grievance; 
• Providing our customer support services to investigate and resolve your issue, and monitor our customer support responses;
• Contacting you via email, SMS or text message, phone, or social media (e.g., WhatsApp) and providing you the requested support or resolution, such as warranty support; 
• Gathering feedback on our products and services and administer marketing communications and survey;
• Improving our products and services to provide you and others with a better experience;
• Redirecting your grievance to the relevant business partners for resolution, such as sharing your location details with our local business partners to provide repair support at your location for any reparable defects in relation to our products and services.
• Maintaining and protecting the security of our products, services, and websites, while preventing and detecting security threats, fraud, or other criminal or malicious activities;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.

2.4.     When you interact with us through any of our marketing communication 

You may consent to subscribe to or engage with our marketing communications (e.g., marketing newsletters, telemarketing calls, SMS or push notifications, news or events relating to our products and services) through various channels, including our websites, social media pages, advertisements on third-party platforms, or interactions with our customer call centre. We process the following Personal Data to send you marketing communications:

• Information you provide when subscribing to marketing communications, such as name, email address, telephone number, company (if applicable), and location data, as necessary to send commercial communications to you; 
• Information about your interactions with our website or other platforms, to see what product interests you.

We process your Personal Data for:

• Providing you with marketing communications or, if you an enterprise customer, to share relevant commercial opportunities;
• Contacting you via email, SMS or text message, phone, or social media (e.g., WhatsApp) and providing you such marketing communications;
• Gathering feedback on our products and services and administering targeted marketing communications and surveys;
• Improving our products and services to provide you and others with a better experience;
• Analysing the effectiveness of our advertisements and deliver relevant advertisements to you.

2.5.     When you interact with us for any promotional offers/ campaigns 

We run various promotions, such as cashbacks, referrals, or coupon promotions, either through our websites or third-party platforms. To verify your eligibility for these promotions, we process your Personal Data, including:

• Full name, email address, postal address, date of birth, telephone number, and location data, as necessary to verify your identity and send promotional communications;
• Profile information linked to a particular social media platform to confirm your identity;
• Data collected through promotional activities, such as commercial information (e.g., interests, location, and voice recordings to the extent permitted legally), and voluntary information you provide to participate in our promotional campaigns.

We may process your Personal Data for:

• Verifying your identity to allow you to participate in our promotional campaigns or offers; 
• Administering the promotions and deliver on the associated contractual terms;
• Contacting you via email, SMS or text message, phone, or social media (e.g., WhatsApp) to provide you Updates in relation to our promotional offers; 
• Gathering feedback on our products and services and administer surveys to analyze our compliance with internal policies;
• Improving our products and services to provide you and others with a better experience;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.

2.6.     When you engage with us on social media platforms 

When you interact with us on social media (e.g., sharing comments on posts of our official page on any social media platform), we may process your Personal Data publicly available on these platforms. This includes: 

• Your full name or username (as displayed on the social media platform), your profile picture (if publicly available) and country (if indicated on your profile); 
• Any comments or content you post publicly regarding us.

We process such data (which may include your Personal Data) for the following purposes:

• Responding to your comments and posts about our products and services;
• Gathering feedback on our products and services and analyzing the effectiveness of our social media posts and advetisements;
• Improving our products and services to provide you and others with a better experience; 
• Administering marketing communications, surveys and promotional offers; 
• Analyzing trends relating to our products and services and developing new features accordingly;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.
  
  2.7.     When you browse or visit our website or platforms 

When you visit our website or platforms, we may process certain technical and behavioural data via automated means, such as cookies, pixels, tags, web beacons, embedded scripts, mobile applications, and similar technologies. For more details on our use of cookies and tracking technologies, please see the ‘Cookies and Other Tracking Technologies’ section below. Typically, the information collected via automated means includes

• Your IP address, browser type, device operating system, referring website, general geographic location (based on IP address), web-browsing behaviour, and interactions with our websites and platforms (e.g., pages or screens accessed, duration of visits, activity on a page or screen, access times, and length of access); 
• To the extent you have consented, we may collect your precise location data.

We use this data for:

• Administering our website and platforms, including internal operations like updating, testing, securing, and troubleshooting;
• Conducting data analysis and monitoring usage trends to improve and develop our products and services;
• Customizing your experience by remembering preferences such as language and region, and displaying personalized content on our websites and platforms;
• Verifying your identity and fulfilling your requests for content, services, and features on our websites and platforms;
• Aggregating Personal Data on an anonymous basis with other data for various purposes;
• Collecting statistics on your usage and interactions with our websites and platforms, as well as gathering feedback on our products and services;
• Improving our products and services to provide you and others with a better experience;
• Maintaining and protecting the security of our products, services, and websites, while preventing and detecting security threats, fraud, and other criminal or malicious activities;
• Cooperating with public authorities, courts, regulatory bodies, and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.

2.8.     When you apply for a job with us 

When you interact with us about job openings at PLSIND through our website's ‘career’ section, we process Personal Data such as: 

• Contact details (such as full name, email address, phone number, country of residence, home address, and other contact information);
• Data about your qualifications and other documentation (such as education history, work experience),
• Data required to conduct background or employment checks in accordance with the applicable law, and data about your job preferences.

We use this information for the following purposes:

• Communicating with you regarding your interest with us or for your job application;
• Verifying your data, including background checks for employment purpose, in accordance with applicable law;
• Cooperating with public authorities, courts, tribunals, regulatory bodies and supervisory authorities as required by law, responding to legal requests, resolving disputes, managing risks, seeking legal advice, enforcing our policies and contractual terms, and protecting our business and platforms.

3.    Where we collect your Personal Data from?

We may collect your Personal Data from several sources, including:

(i)     Personal Data you provide directly : This includes any Personal Data you share with us through our websites and/or platforms or other means, such as when you create service requests through a dedicated web form on our website or social media channel, or directly communicate with our customer support.

(ii)     Personal Data we collect automatically : When you use our platforms, products or services, we use automated means such as cookies and similar technologies to automatically collect certain technical and behavioral data about you, including your Personal Data, that helps us in improving your experience.

(iii)     Personal Data we receive from third parties : We may also receive data, including Personal Data, about you from external sources, such as our business partners or third-party platforms. This includes third-party analytics service providers, marketing and advertisement service providers, and social media channels like Facebook, as well as other public sources/platforms (such as public database). We take steps to ensure that the information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Data to us. We may also obtain information through our business partners or co-create datasets with them as part of our business operations. In some cases, we combine your Personal Data that we receive from multiple sources, including directly collected from you. This aggregated data is utilized for various purposes, including improving algorithms and data models, product testing and improvement, and developing new capabilities and features.

4.    Who we share your data with?

We share your Personal Data, with third parties, in accordance with this Privacy Policy or as required by law. To clarify, we do not sell or otherwise disclose your Personal Data for unrelated purposes.

5.    How long do we keep your Personal Data?

We keep your Personal Data for as long as necessary for the activity for which it was collected and to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer needed for these purposes or to meet legal, regulatory, or business requirements, we will securely delete it. You may request deletion of your Personal Data by contacting us using instructions provided in section ‘How to Contact Us?’ below.  While we work to fulfil such deletion requests, we may need to retain certain Personal Data for a while longer for the following reasons:
(a)    To perform our contractual obligations to which you are subject or to respond to your questions or provide necessary service or support;
(b)    To prevent fraud, resolve complaints, address inquiries, or exercise/defend legal claims, including providing evidence in legal proceedings;
(c)    To comply with legal obligations, exercise our rights, resolve disputes, or for security and safety reasons, as permitted under the law (such as adhering to applicable statutes of limitations or regulatory investigations).

We may also retain anonymized data, aggregated with other anonymized information, for analytics, research, or other business purposes.

6.    Your rights

You have certain rights over your Personal Data:

(a)     Right to access information about your Personal Data : You can ask us for a summary of your Personal Data, the processing activity, and the recipients with whom we have shared your Personal Data, along with a description of the Personal Data we shared.

(b)     Right to seek correction and erasure of Personal Data : If you believe that the Personal Data we hold is inaccurate, incomplete or outdated, you can write to us. You may also request deletion of your data; however, in certain cases, we may need to retain it for legal or regulatory reasons (See Clause 5 (How long we store your data) above).

(c)     Right to grievance redressal : If you wish to file a grievance, you may contact our Data Protection Officer / Grievance Redressal Officer in accordance with this Privacy Policy. If your grievance remains unresolved, please be informed that you have the right to escalate it to the competent supervisory authority i.e., Data Protection Board.

(d)     Right to Nominate : You can designate another individual to exercise your rights under this Privacy Policy on your behalf in the event of your death or incapacity.

(e)     Right to opt out : If we are processing your Personal Data based on your consent, you may withdraw your consent at any time. Should you do so, you may not be able to access some of our products or services. You may choose to opt out of receiving marketing communication from us.

To exercise any of these rights or seek further information, you can write to us at corpmarketing.plsind@in.panasonic.com. We reserve the right to verify your identity before processing your request, and not to respond to complaints that we believe are manifestly false, unfounded, or frivolous. Additionally, these rights may be limited in certain cases where we are legally required to process or retain your Personal Data.

7.    How we protect your personal data?

We are committed to ensuring the security of the Personal Data we process, protecting it from unauthorized access, alteration, disclosure, or destruction. Based on the type and sensitivity of the data, we implement a variety of technical and organizational measures to safeguard your Personal Data from such loss, misuse, unauthorized disclosure, and alteration. We require our employees, agents, contractors, and third parties with access to your Personal Data to perform business functions, to process your Personal Data in accordance with this Privacy Policy. While we make every effort to protect your Personal Data, we understand that no system can guarantee complete security. If you have any concerns, need assistance, or suspect that your interaction with us is no longer secure, please contact us immediately using the instructions in the How to Contact Us section below.

8.    Third Parties and Links

Our websites, platforms and services may have links to additional products or services provided by our affiliates or business partners, and external websites or third-party platforms that are not under our control. If you choose to use such linked third-party products, services or websites, the Personal Data shared with them will be governed by their own terms and privacy policies, and not this Privacy Policy. 
We are not responsible for such third-party content, products, services on websites, including any subcontractors they may use. Accessing or using such products, services or websites is at your own risk, and we recommend reviewing their privacy policies to understand how they manage your data.

9.     Cookies and other tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our website and other platforms, improve our services, and better understand how you interact with our content. Cookies are small data files stored on your device via your web browser based on your consent, when you access any of our platforms. These files help in ascertain your preferences, track trends, and enable faster logins, among other purposes. They collect data such as your IP address, browser type, and device type (e.g., PC, smartphone), and identify your subsequent visits to our platforms and tailor our offerings and services more precisely to your interests. We utilize cookies to accumulate information on your use of the designated portions of our platforms and facilitate the analysis of our services, user engagement, and measurement of effectiveness of our marketing and promotional communications. For example, these cookies help us see which web pages on our website are popular or to run user surveys.

You can control how cookies are used through your browser or device settings, where you can disable or delete all or some cookies. However, disabling or rejecting cookies may limit your access to all or certain features of our platforms, products or services for which require the use of cookies.

10.     How to contact us?

You may contact us to exercise your rights or for notifying discrepancies / raising grievances with respect to your Personal Data you provide to use or on any other aspect of this Privacy Policy, by contacting our Grievance Redressal Officer/Data Protection Officer as set out below:

Name: Panasonic Life Solutions India Pvt. Ltd
Email: corpmarketing.plsind@in.panasonic.com
Address: 3rd Floor, B Wing I-Think Techno Campus, Pokharan Road No. 2, Thane (W), Thane - 400 607, Maharashtra, India.

11.     Updates to this Privacy Policy

We reserve the right to modify, add, or remove portions of this Privacy Policy, at our sole discretion. We will make reasonable efforts to notify you of any material changes via notifications, SMS or email. Once the revised Privacy Policy is published on our website and/or other platforms, the changes will take effect immediately unless stated otherwise. Your continued use of our platforms, products and services after such update constitutes consent to the updated notice to the extent permitted by law. Please take the time to periodically review this Privacy Policy for the latest information on our privacy practices.